IT Support Analyst at a company called Ncipher which specialised in Data Encryption.

I first got involved with IT when I had a work experience job with Ncipher and they offered me a summer job. I have always been interested in computers and technology, so the role was a particularly good fit for me.

I joined in July 2018 as I was looking to advance my career in IT and move to a company where I would be able to learn new IT skills.

I do not have a particular area of speciality within IT but I do have heavy involvement in dealing with issues with Windows OS and Microsoft Programs. I regularly also deal with Windows and Apple Devices such as laptops/tablet and iPhones and iPads.

A typical day for me entails managing Service Desk tickets, installing and moving the IT equipment around the offices for new starters and leavers and setting up new hardware. I primarily manage the Service Desk which is where all the emails and calls from users are logged, detailing the various issues and questions about their IT equipment/systems.

I most enjoy the variety the role brings each day and being able to be hands on in solving practical IT issues for people. What I find most challenging is keeping up to speed with the array of seemingly ever-changing technology!

Being part of the team that rolled out Skype for Business Telephony for the entire firm.

If you are looking for a great place to work with new challenges to tackle every day, this could well be the IP law firm for you!